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https://governmentscienceandengineering.blog.gov.uk/2021/07/07/member-communications-update/

Member Communications Update

Posted by: , Posted on: - Categories: GSE Profession Updates

Since March 2021, the GSE Profession Communications Team has undertaken several projects to develop our communications offering and improve our member’s experience. We provide an overview of what we have achieved, what we are working on and future developments.

What have we achieved?

Over the last 3 months, we have made significant changes to the communications team in areas such as membership registration, management of newsletter distribution, and streamlined the submissions process for the newsletter and the blog.

In March, we launched a new subscriber tool that simplified the registration process and automatically adds members to our new newsletter distribution list. The new process merges multiple identical records and removes deactivated-emails from our distribution list. This allows us to accurately measure the number of members, as well as measure engagement with the newsletter.

In April, we introduced a new evaluation dashboard to measure and evaluate the success of our digital communications, allowing us to measure GSE Blog visits and track engagement. Importantly, it has allowed us to understand how users access the blog (i.e. via laptop or mobile) and optimise our site to give the best user experience. We also introduced our internal Horizon Scan, which tracks what is happening within the profession and allows us to deliver more relevant and exciting content.

Recently, in May, we created and implemented a new Communications Strategy to improve our online presence on the GSE Blog and our GOV.UK page to provide a more consistent flow of content.

What are we working on?

Currently, we are working on a range of projects to improve the communications offering of the Profession. Such projects include :

  • The Annual Survey is open for members to complete until the 30th of June. It asks members about a range of topics, from skills and development needs to communications satisfaction, diversity and more. At the time of writing, the survey had received 543 responses (representing ca. 8.5% of members).
  • Our Audience Mapping exercise is underway to map out key teams across Government to identify where the 12,000 Scientists and Engineers in Government work.
  • The GSE Champion’s Strategy Refresh, to have a clearer offer for champions, and outline the role and responsibilities more effectively.
  • An effort to diversity content, considering how to create new and exciting ays to communicate with members in a bid to widen our communication channels. My Science in Two Minutes was an initiative picked up by the profession which showed a variety of science and engineering roles within Government.
  • The acquisition of a new Creative Agency to help us deliver exciting content in new formats and utilise technical and specialist support to improve the profession’s offering.

Future developments

In the future, we are planning other improvements to develop the communications offering of the profession. Currently, these include :

  • Amalgamating department-specific science and engineering newsletters into the GSE Profession Newsletter.
  • Maintaining a sustained communications push throughout the summer, which will support the launch of the GSE Strategy Refresh. As part of this, we are aiming to undertake a departmental roadshow, using our Audience Mapping to inform the key areas of Government to engage with.
  • Organising the first Science and Engineering Conference in February 2022, to recognise the achievements of members, whilst allowing us to define the direction of the profession.
  • Growing our online presence which meets the needs of our members. As the profession grows, it needs to support specialist and policy roles.

Summary

We hope that the changes we have made have engaged our users and helped to provide a more seamless and useful user experience of the GSE Profession. The ongoing and future projects discussed above are key ways we believe we can continue to develop and grow the profession and ensure the success of the profession.

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